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What our customers say
Our Promise to You
FREE DELIVERY
It would be my pleasure to send your order to you with our compliments — thoughtfully packaged and delivered free of charge, as every guest of the house deserves.
30-DAY MONEY-BACK GUARANTEE
I want you to feel entirely at ease. Should a piece not be quite right, simply return it within thirty days for a full refund — no explanations needed, only my sincere thanks for the trust you place in us.
CUSTOMER SUPPORT
A question, a second thought, or simply a word of hello — you are always welcome to reach us. My team and I attend to every message personally, and we will look after you with the utmost care.
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FAQs
It's possible that the size may not meet your expectations exactly. If that happens, we'll send you a different size for the cost of shipping and handling only. Please contact our customer support.
Once your order is confirmed, you will receive an email with your order number and Track & Trace number. Or you can track your order here.
We want you to feel confident when shopping with Cole & Harrison. If your item is not quite right, you can request a return within 30 days of receiving your order.
Items must be unworn, unused and in their original condition, with tags and packaging included. Once your return has been received and approved, we will process your refund to the original payment method.
For full details, please see our Return and Refund Policy.
You may want to return an item for some reason. We're sorry if that happens. You can find detailed information in our Return and Refund Policy.
If you have any questions or concerns, please reach out via email or via our contact us form.
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.





